learnex

 
SIEBEL CRM

Siebel CRM Course Contents

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Foundations:

  • Introducing Siebel Applications
  • Implementing Siebel Applications
  • Using the Siebel Client
  • Working with Data in the User Interface

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Architecture and Installation:

  • Exploring the Siebel Architecture
  • How Clients Access Seibel Data
  • Installing Siebel software
  • Introducing Server Administration
  • Server configuration and Management

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Security:

  • Securing Siebel Implementations
  • Controlling Access to views
  • Controlling Access to Customer Data
  • Creating the Company Structure
  • Controlling Access to Master Data
  • Authenticating Users

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Exploring Siebel Applications:

  • Understanding object Definitions behind a Siebel Applications
  • Understanding Siebel Tools to Examine Object Definitions
  • Understanding the Siebel Data Model
  • Understanding Business Components
  • Understanding Party Business Components
  • Understanding Business Objects

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Configuration:

  • The Configuration Process
  • Managing Object Definitions
  • Editing and Compiling Object Definitions
  • Understanding the Physical User Interface
  • Configuring Applets
  • Configuring Applications, Screens and Views
  • Configuring Drilldowns
  • Configuring Business Components and Fields
  • Creating business Components and Fields
  • Configuring Pick Lists
  • Configuring Multi-Value groups
  • Extending the Seibel Database
  • Exploring Integration Strategies

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Enterprise Integration Manager:

  • Exploring Integration Strategies
  • Introducing Enterpriser Integration Manager
  • Data Mapping
  • Invoking Enterprise Integration Manager
  • Enterprise Integration Manager Consideration

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Workflow manager:

  • Understanding Siebel Event models
  • Using Siebel State Model
  • Introducing Siebel Workflow
  • Deploying Workflow Processes
  • Invoking Workflow Processes
  • Understanding Interactive and Long-Running Flows
  • Workflow Policies

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Deployment:

  • Performance Considerations
  • Migrating from Development to Test
  • Using Siebel Remote to Support Mobile clients
  • Administering Siebel Remote

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Enterprise Application Integration:

  • Virtual business Components
  • External Business Components
  • Web Services

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e-Script:

  • Browser script
  • Server script
  • Applet level
  • BC level
  • Application and Business services level

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eRoadmap methodology:

  • Definition stage
  • Discovery stage
  • Design stage
  • Configure stage
  • Implement
  • Deploy stage